A21 Privacy Policy — How is your information kept secure?
We are fully transparent about how your personal information is collected, used, and protected on the a21 platform. This page provides a detailed overview of all privacy policies applicable to users in Bangladesh.
Last Updated: January 2025
What types of information do we collect?
Personal Identity Information
When registering an account at a21, we collect your name, date of birth, email address, and mobile number. National ID or passport information may also be required for identity verification. This information is used solely for account management and security purposes. We never collect additional information without your consent. All personal information is stored securely on encrypted servers.
Financial & Transaction Information
Payment method information is collected during deposits and withdrawals, however complete card numbers or bank account details are not stored on our servers. Transaction history is kept solely for account verification and fraud prevention purposes. All transactions are processed through local Bangladesh payment gateways, which comply with the highest security standards. Financial information is never used for third-party marketing purposes. If required, information may be provided upon request from regulatory authorities.
Device & Browsing Information
When you use the a21 platform, your device type, operating system, browser version, and IP address are automatically recorded. This information is used to improve platform performance and to detect suspicious logins. Cookie and session data help personalize the user experience. You can manage cookies from your browser settings, though some features may be limited. The same policy applies to app usage on mobile devices.
Gaming Activity Information
Your gaming history, bet amounts, win/loss records, and time spent on the platform are stored. This information is used to ensure responsible gaming and to detect unusual activity. By analyzing gaming data, we create a more relevant experience for you. If a user's gaming behavior appears concerning, the support team may proactively reach out. This information is never sold to third parties.
How is the collected information used?
A21 uses your information only for specific and legitimate purposes and never processes it unnecessarily. Our primary purposes are account management, payment processing, customer service, and ensuring platform security. Promotional offers and updates may be sent with your consent, and you can unsubscribe at any time. Information may be shared with authorities where necessary to meet Bangladesh's legal obligations. We never sell your information to advertisers or third parties.
- Account Verification & Security
- Payment & Transaction Processing
- Customer Service & Support
- Fraud & Abuse Prevention
- Responsible Gaming Monitoring
- Meeting Legal Obligations
When is data shared with third parties?
A21 generally does not share your personal information with third parties. However, limited information is shared with trusted payment gateway partners for payment processing, who adhere to the same standard of privacy policy. In the case of a court order or a legitimate request from a government authority, information may be provided in accordance with the law. Technical service providers for the platform operate under strict confidentiality agreements. Users will be notified in advance of any business changes.
We never
- Selling data to third parties
- Using data for unauthorized marketing
- Profiling without consent
- Collection of Children's Information (Under 18)
What Are Your Data Rights?
A21 believes every user should have full control over their own information.
Right to Access Data
You can request to view all personal information stored in your account at any time. The support team will provide the complete information within the designated timeframe.
Right to Data Correction
If your profile contains incorrect or outdated information, you can request a correction. Ensuring accurate information is also important for the security of your account.
Right to Data Deletion
After closing your account, you can request that your personal data be deleted. Due to legal obligations, some data may need to be retained for a specified period.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your data be restricted. We will review this request and take appropriate action.
Right to Data Portability
You can request to download your data in a standard format. This feature gives you complete control over your own information.
Right to Marketing Opt-Out
You can opt out of promotional emails or notifications at any time. This can be done easily through your account settings or by contacting the support team.
What measures do we take to protect your data?
A21 uses the highest industry-standard technology to protect your data. All data transmissions are secured through SSL/TLS encryption, which completely prevents third-party access. Data stored on servers is protected with AES-256 encryption. Regular security audits and penetration testing are conducted to quickly identify and resolve any vulnerabilities. If a suspicious login or unusual activity is detected, an automated alert system is activated.
In the event of a data breach, we are committed to notifying affected users within 72 hours. Our security team monitors systems around the clock and takes swift action against any threats.
Security Features
- SSL/TLS Encryption — All data transfers secured
- Two-Factor Authentication — Additional login protection
- Real-Time Monitoring — Suspicious activity detected instantly
- Encrypted Storage — Data secured with AES-256 encryption
- Regular Audits — Independent security testing conducted
What do you need to know about the cookie policy?
The a21 platform uses various types of cookies to ensure smooth operation. Essential cookies are indispensable for maintaining login sessions and security and cannot be disabled. Functionality cookies remember your preferences and language settings, eliminating the hassle of setting up again each time. Analytics cookies collect anonymous usage data to improve platform performance. You can manage or delete optional cookies from your browser settings. Third-party tracking cookies are not used on our platform.
How will you be notified if the policy changes?
A21 may update this privacy policy from time to time, particularly in response to legal changes or the introduction of new services. You will be notified of any significant changes via your registered email or through platform notifications. The "Last Updated" date at the top of the page always reflects the most recent version. Continued use of the platform after any changes constitutes acceptance of the updated policy. If you have any questions, please contact our support team.
Have more questions? We're ready to help
Our support team is always ready to assist with any questions regarding the privacy policy or your personal information. Enjoy gaming safely with a21 and rest assured that your data is protected.
Contact: [email protected]